Book a Repair

Max P Motors

Privacy Policy

Last updated: 14 November 2026

This policy explains how Max P Motors uses your personal information when you visit this website, request a repair or service, or contact us about an enquiry. You do not need an account to use the website, and we do not take payments online.

Who we are

MAX P MOTORS LTD, trading as Max P Motors, is the data controller responsible for the personal information described in this policy. Our company number is 15305179, and our workshop address is Unit 3, Grange Industrial Estate, Wingate, TS28 5AH.

For questions about your information, email maxpmotor@gmail.com or call +44 7747 878197.

Information we collect

When you submit the booking enquiry form, we receive:

  • your first and last name, email address and phone number;
  • your vehicle registration, make, model and year;
  • your description of the problem or work required; and
  • the service you selected, where applicable.

We also receive information you include in emails and follow-up correspondence. Please only provide details relevant to your enquiry; do not send payment card details or sensitive personal information through the form.

Our website and service providers process technical information, including IP addresses, request times and email delivery records, to deliver the service, identify faults and prevent spam or misuse.

How we use your information

We use your contact and vehicle details to answer your enquiry, discuss availability and arrange the repair or service you have requested. Our lawful basis is taking steps at your request before entering into a contract, or performing a contract with you.

We rely on our legitimate interests to answer other correspondence and to keep our website secure and working reliably, including preventing spam and investigating delivery problems. We do not use booking enquiries for marketing, profiling or automated appointment decisions.

You choose whether to contact us. The form’s required fields help us respond and understand your vehicle’s needs. If you do not provide them, you can call us instead. Sending the form is an enquiry; an appointment is only arranged after we contact you separately.

Where your enquiry goes

The booking form sends your enquiry by email to maxpmotor@gmail.com. The website does not create a customer account or maintain a separate customer or booking database. The email and our replies are stored in our Gmail inbox.

We use the following providers to operate this service:

  • Vercel: website hosting and processing form submissions;
  • Amazon Web Services (Amazon SES): sending booking enquiry emails;
  • Google / Gmail: receiving and storing emails and correspondence; and
  • Google Maps Platform: supplying our Google rating and reviews.

Our website maintenance provider may access technical information when supporting the site. Access to enquiry information is limited to what is needed to provide that support. We do not sell your information. We may disclose it where the law requires us to, or where necessary to establish, exercise or defend legal claims.

International processing

Our providers operate internationally, so information may be processed outside the UK, including in the United States. We use Amazon SES in the US East (N. Virginia) region to send booking emails.

Vercel’s data-processing terms include standard contractual clauses and the UK international data transfer addendum for restricted UK transfers. AWS provides UK transfer provisions in its data-processing terms and participates in the UK Extension to the EU–US Data Privacy Framework. Google also participates in the UK Extension for transfers covered by its certification. These mechanisms are intended to protect your information when it is processed internationally.

You can read more in Vercel’s data-processing terms, AWS’s transfer information and Google’s transfer information. Contact us for further details or to request a copy of applicable safeguards.

How long we keep information

We keep enquiry emails and related correspondence for as long as needed to deal with your request and any follow-up questions. When deciding whether to retain an enquiry, we consider whether work is still being arranged or carried out, whether an issue remains unresolved, and whether the information is needed for a legal obligation or a legal claim. We delete information when it is no longer needed for these purposes.

If an enquiry leads to repair work, relevant information may form part of the workshop’s service records. This policy covers website enquiries; any additional use for workshop records must be explained when those records are created.

On standard Vercel Pro hosting, runtime logs are retained for one day. Where request tracing is enabled, technical traces have a separate retention period of 14 days. We do not intentionally include booking form contents in these logs or traces.

We do not save a separate copy of enquiries in an AWS customer database or configure additional storage of SES delivery events for this website. AWS still processes the email and operational information needed to provide, secure and troubleshoot its delivery service. Enquiry emails received in Gmail are subject to the retention criteria described above.

Google reviews

Our pages show our Google rating and a small number of customer reviews from Google Maps. Our website requests these from Google on its own behalf, so showing the rating does not send your details to Google. To avoid repeating that request on every page, your browser keeps the result for up to 30 minutes in temporary session storage, which is cleared when you close the tab. It is not used to identify you or to track your visits.

If you open the list of reviews, reviewers’ profile pictures are loaded directly from Google, and links in the list open Google Maps. Google then receives technical information such as your IP address and browser details, which it handles under its own privacy policy.

Cookies and tracking

This website does not use advertising or analytics tools, set tracking cookies, or use browser storage to track your visits. You can browse the site and submit an enquiry without registering or accepting marketing cookies.

Your data protection rights

Depending on the circumstances, you can ask to access, correct or delete your personal information, restrict its use, or receive a portable copy where the legal conditions apply. These rights are subject to legal exceptions.

Right to object: you can object, for reasons relating to your particular situation, to uses of your information based on our legitimate interests. We will stop that use unless we can demonstrate compelling legitimate grounds or it is needed for legal claims.

To make a request, contact maxpmotor@gmail.com. We may need information to confirm your identity. We normally respond within one month, subject to any extension or pause permitted by law.

Questions or complaints

Please contact us if you have concerns about how we handle your information. You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator, at ico.org.uk/make-a-complaint.

Changes to this policy

We may update this policy when our website or the way we handle enquiries changes. The date above shows when it was last updated.